10 Leadership Principles From the Company USAA.

  • Exceed customer expectations
  • Live the Golden Rule (treat others with courtesy and respect)
  • Be a leader
  • Participate and contribute
  • Pursue excellence
  • Work as a team
  • Share knowledge
  • Keep it simple (make it easy for customers to do business with us and for us to work together)
  • Listen and communicate
  • Have fun




I make articles on AI and leadership.

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium


The Merits of a Senior Developer

Insurance Certificate — What Is It And How To Use It?

A Peek at the High-Tech Playbook: Lessons from Software Giants on Creating a Unique Work Space

When not appointing us is the biggest risk you can take.

The Challenges Of Changing Career In Your Late 30’s

The Role of Self-Empathy in Your Business Success

Chetan Kalyan, our new VP of Engineering, on being able to combine business with a great social…

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Jefferies Jiang

Jefferies Jiang

I make articles on AI and leadership.

More from Medium

How Coaching Saved My Life As A Manager

There are four things you should and shouldn’t do when it comes to the digital transformation in…

10 Tips I Wish I Had Known Before Becoming A Team Lead

Realizations About Leadership